Shipping & Delivery
All web orders will be processed and delivered during office hours, from Monday to Friday (9am – 6pm SGT).
Orders are shipped approximately 3-5 working days after receiving payment.
Please indicate your preferred day and delivery time in the remarks column and we will make the necessary arrangements. If delivery cannot be arranged on your preferred date/time, our logistics personnel will contact you to arrange for the next best alternative.
Delivery within Mainland Singapore:
Free delivery for all orders $200 and above. For orders below $200, there will be a flat delivery charge of $5 per trip.
Delivery to Singapore Airport / Offshore Locations:
We are unable to deliver to Changi Airport Transit Lounges, Paya Lebar Airport Communication Centre and Offshore Islands (not limited to Changi, Pulau Ubin, St. John’s Island, Sentosa, Pulau Bukom, etc).
For International Customers:
Sorry, due to regulatory restrictions, we are unable to sell to customers outside of Singapore. If you would like us to put you in contact with the manufacturer of the products we list here, please use our contact form.
Yes, please write in the remarks if you prefer to come and collect your item personally at our office.
Office Address:
29 Media Circle #04-23, ALICE@Mediapolis, Singapore 138565
Opening Hours:
Mon-Fri: 0900 – 1200; 1400 – 1800
Closed on Sat, Sun, PH
Kindly contact us directly if you require any special arrangement for delivery.
The company reserves the rights to amend delivery policy herein without any or prior notice to customers.
Secure Payment
For complete peace of mind, EO uses Stripe Secure Payments. Please see our Privacy Policy here.
Secured Website:
We have a secured website, with SSL domain certificate. Our site starts with ‘https’ instead of ‘http’ – the additional ‘s’ is for ‘secure’. This means that all communications between your browser and our website are encrypted.
No Access to Credit Card Information:
We have no access to your credit card information that you input, hence it is not stored. This means there is no risk of your details being stolen from our site.
Guarantee & Warranty
We import medical products from reputable brands in USA and Europe, for supply in Singapore. All our products have been registered with HSA, according to the Health Products Act, unless exempted. We have qualified engineers at our authorised service center, who have been trained to service and repair these equipment, with calibrated biomedical engineering tools.
For extra peace of mind, you can contact our team for a comprehensive maintenance package, which will cover all servicing and breakdowns.
Equipment bought new from our website will have a 12 months warranty period against manufacturing defects, starting from the date of delivery of the items.
Some equipment batteries may have a 6 months warranty cover.
What are manufacturing defects?
Defects in manufacturing occur when a product is improperly manufactured or assembled and departs from its intended design, leading to it not functioning properly.
How does the warranty work?
If you suspect your item has a manufacturing defect, please contact us immediately. You can bring in the item to our office, or arrange with our service team to pick it up. They will evaluate and test for the defect. We will report the fault to the manufacturer and take corrective action. Actions may consist of repair or replacement of the affected item or part, or a combination of both.
Your purchase record is kept with us, hence your 12 months warranty is automatically applied.
Wear & Tear:
Aging is expected in items that undergo normal usage. e.g. fabric worn out, scuffed corners, reduced battery life, etc.
Misuse or Accidental Damage:
Damage of the product due to mishandling, abuse, operator error, improper storage and other forms of misuse. Please read the operator manual before use.
Some exceptions may apply. Please check with us.
Returns & Refunds
To qualify for a return, please note the following:
- Within 14 days of receipt of the product(s), email or call our office and speak to our Customer Care Team who will record the necessary information and provide instructions on the return. You will be required to return the product to our office. If you would like us to arrange for pick up the return product at your address, the shipping fee will be charged to you. In order to receive a refund for the purchase price, non-defective items (subject to seller’s approval) must be returned unused with the original packaging and materials intact.
- All online orders are processed immediately through our system after the order has been finalised. Accordingly, we are unable to cancel completed orders and such merchandise may be returned in accordance with our return policy.
Some of our products by their very nature are not eligible to be returned for a refund. The general rule of thumb is that if we cannot resell the product, you cannot return it. All returns must have their original packaging. Products that are sealed cannot have the seals broken, due to hygiene and infection control policies.
Depending on your method of payment, you will receive your refund, via the same method by which you made your payment. Your credit card account will be credited back the amount of the returned purchase. Certain products which require inspection may take up to 30 business days. Feel free to contact us if you have not received your refund in the expected amount of time.
